Shipping policy

Shipping Policy

Processing Time
All orders are processed within 1–3 business days of payment confirmation.

Delivery
Orders are processed and dispatched through our fulfilment partner in Shenzhen, China using tracked international shipping.

Estimated delivery time: 7–14 business days from dispatch.

Shipping Rates
Standard Shipping: £2.99
Free Shipping on orders over £27.99

Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Customs & Duties
Orders shipped to the United Kingdom are generally delivered without additional charges to customers. However, customs authorities reserve the right to inspect shipments and apply charges where required by law.

Delays
Delivery times are estimates and may occasionally be affected by customs processing, public holidays, severe weather, or other circumstances beyond our control. We will always do our best to assist with any delivery issues.

Lost Parcels
If your parcel has not arrived within 21 business days of your dispatch confirmation, please contact us at hello@montroseoflondon.com, and we will investigate with the courier.